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The Balanced Scorecard Approach To Planning, Assessment And Performance Management |
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| SmallBiz1 | |
 No one perspective alone provides a balanced approach: the financial perspective looks
backward; the customer perspective does not account for constraints or controls;
internal business perspective helps us focus on process improvements; and innovation
and learning perspective includes employee capabilities, use of relevant technology and
motivation and alignment. These balanced multi-dimensional measures communicate
the complex tradeoffs inherent in the planning process.
Based on the four quadrants of the balance scorecard. OOA has developed the following
success factors, which in turn aligns with campus strategic goals and objectives. |
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| Based on the four quadrants of the balance scorecard. OOA has developed the following success factors, which in turn aligns with campus strategic goals and objectives. | |
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