Dashboards and Scorecards


Dashboards and Scorecards


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	Definition: Dashboards “… a style of user interface designed to deliver user-specific information relating to the health of the business, typically represented by key performance indicators (KPIs) and links to relevant reports (on largely historic data). Visual cues and graphs focus user attention on important trends, changes, and exceptions.” Definition: Scorecards “…a strategic management tool that helps you measure, monitor, and communicate your strategic plan and goals throughout the organization, in a way that is understood by everyone” Focus is on forward-looking or strategic metrics rather than historic or operational metrics.

	Definition: Scorecard Framework. A methodology that facilitates a disciplined approach to translating strategy into action. A means of categorizing / summarizing for the reporting of measure results. The categories are referred to as Perspectives. The Balanced Scorecard Framework The most popular framework introduced by Norton & Kaplan: Its standard perspectives are: Financial, Customer, Internal Processes, and Learning & Growth. Other Scorecard Frameworks: Baldrige Criteria for Performance Excellence: Leadership, Strategic Planning, Customer & Market Focus, Information & Analysis, Human Resource Focus, Process Management, Business Result. European Foundation for Quality Management Leadership, People, Policy & Strategy, Partnerships and Resources, Processes, Results: People, Customer, Society, Key Performance.

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